Amazon Returns

As part of your seller account health metrics, returns play an important role in determining customer satisfaction. If your return rate is too high, you run the risk of having your account removed. A low return rate demonstrates your brand’s ability to provide quality products and customer service. 

How Amazon processes Fulfilled by Amazon, FBA returns.

When a customer returns a product that you’re selling FBA, the whole process can be fully automated. However, it’s a good idea to keep an eye on the number of returns. Amazon counts returns against your account health. It’s also a sign your product may have quality issues you need to address as soon as possible. 

When a customer sends a return back to Amazon, workers will determine if it’s alright to be put back into storage. If it’s damaged or defective, it will be destroyed. The customer will be automatically refunded unless you want to process each one individually. If you’re selling higher volumes, this may be impractical. You can always message a customer through their order or return on Amazon. 

How Amazon processes Fulfilled by Merchant, FBM returns.

With FBM returns, you can process the return yourself, giving them information specific to the situation. You will need a return address so customers know where to ship returns. The product return label will be sent to the return address you have added into your store account. When you receive the item, you can process the refund. You will always have the option of giving them a partial or full refund depending on the circumstances. You can also contact the buyer through the returns section or the order on Amazon. 

Where to send FBM product returns.

You’ll want to make sure the address customers send returns to is convenient for you. You will be processing refunds when you get them, and you’ll want to be able to get it done quickly for better customer service. Make sure you have a place to store returned items and a way to dispose of them if necessary. 

Thanks for reading and if you’d like more information, contact us.