Our Services and How We Work

How We Work

Step 1.  Contact

After contacting us, we will either call or email you back so we can set up an initial half-hour meeting.

Step 2. First meeting

The free initial meeting is an opportunity for us to get acquainted with one another and see how we can work together. We will ask you questions like, how many skus do you have, what are your goals, and what is holding you back. We want to get an understanding of your particular situation and what your expectations are for selling online. We want to explore the possibilities of growing your online business. This meeting is a chance for you to get to know us too. We can answer questions you might have for us.

Once we’ve determined we are going forward together, we can get going on the next steps.

Step 3. Proposal

Once we have decided on the level of services, TCO will send you a proposal, detailing the work, with pricing and timeline. We don’t do hidden fees.

Step 4. Sign up

When you’re ready, sign up for our services. Payment is made monthly, and you can cancel anytime.

Step 5. Reporting and ongoing communication

As we work together, TCO will give you regular, detailed, personalized reports. We’re available during office hours by phone most days. You can always email us and we’ll reply within 24 hours. If you have a change in circumstances along the way and want to change your goals, we will set up a meeting to plan adjustments. If your plan changes are substantial, there may be pricing and timing adjustments made to the service agreement, which we would discuss with you at that time.

Our goal is to cultivate long-standing relationships with our clients. Contact us today so we can get started!